NorthPoint Domain

e-Care Plans: Your Automated Health Coach

e-Care Plans focus on improving chronic conditions and treatments with high readmission rates

Chronic conditions and treatments with historically high readmission rates present unique challenges to providers and patients alike. Providers have limited resources to devote to ongoing support and education of these patients. But comprehensive patient informing and communication are crucial to improving patient satisfaction and outcomes while decreasing risk. Based on published hospital discharge research and patient education best practices, NorthPoint Domain's e-Care Plans answer this need by delivering health information that engages patients and encourages self-management. Think of e-Care Plans as your automated online health coach.

e-Care Plans provide automated messaging according to a pre-determined timeline based on patient education and surveys. They can be used as part of a specific discharge plan with timely information on a patient’s condition, nutrition, exercise, medications, and coping, which can help prevent readmission. e-Care Plans can also be used during any phase of ongoing care. They can be customized and created for any condition or treatment. NorthPoint Domain offers pre-developed e-Care Plans for many conditions and treatments, including:

  • High Blood Pressure;
  • Heart Failure;
  • Diabetes; and
  • Percutaneous Coronary Intervention (PCI).

In addition, we offer e-Care Plans on general topics such as a healthy heart.

e-Care Plans feature several interactive tools, including:

  • Email and phone text reminders for appointments and medications
  • User-friendly healthcare information written by NorthPoint's team of medical writers
  • Automated surveys to collect data from patients at timed intervals
  • Self-managed online journals to track weight and blood pressure
  • Options for use that allow you to monitor patient progress online or “set it and forget it”
  • Ability to create customized e-Care Plans

You can build your own e-Care Plans or NorthPoint Domain can write the content and build the plan for you. For more information, contact your Member Services Advisor at (800) 603-1420.